Physician Customer Service

Clinical Support

Experience Independent Contract Hair Transplant Technicians
NeoGraft has partnered with several independent hair transplantation technician groups and trained them under our rigorous protocols and testing process to ensure the safety, comfort and satisfaction of each NeoGraft patient.
On-Demand Clinical Training
All NeoGraft customers have access to NeoGrafts's certified independent Hair Transplant Technicians for additional help in addressing clinical challenges, scheduling additional Trainings,or to utilize on an ongoing basis.
Educational Webinars
NeoGraft will be offering educational online presentations led by prominent physicians who share valuable, practical experience using NeoGraft equipment.
Other Training Events
NeoGraft conducts a number of training events to meet a range of practice needs from those just entering the hair transplant aesthetic segment to veteran specialists.
Scheduled Educations Training Events & Industry Conferences
Please look under Educations and Events for the next schedule presentations or contact NeoGraft directly by email or phone.

Service Support

Depot Service
NeoGraft will send a loaner system or instruments to your door within 24 to 72 hours of reporting the issue if technical problems cannot be resolved in-house.
Technical Support Hotline
Our technical support hotline hours are extended from 7 a.m. - 7 p.m. PST to provide you with immediate assistance.
Warranty
The NeoGraft systems come with an industry-standard, comprehensive 1-year warranty. This coverage helps protect your investment and is one of the reasons you can be assured of a lower total cost of ownership compared with that of competitive products.
Convenient Online Ordering
NeoGraft customers can place orders for reusable or disposables components online 24/7 using our physician portal on-line ordering site or by calling our office.